Returns & Exchanges
100% Satisfaction Guaranteed!
We want to make sure that you are 100% satisfied. That's why we offer a full money-back guarantee on all unworn products returned within 45 days of purchase in their original packaging. In case you are not 100% satisfied after wearing or using any of our products within 45 days of purchase, we will exchange or provide a store credit.
Return Shipping
Customers are responsible for all return shipment charges. In order to avoid lost packages Therawear recommends customers use a return shipping carrier with tracking, such as UPS or USPS with tracking.
For exchange orders, Therawear ships the order back out to the customer free of charge.
Refunds/Exchanges
After the returned product is received, Therawear will either place an exchange order immediately or issue a credit to the customer account within 14 business days for the full product value, less shipping and handling charges. Credits will be issued via the original method of payment (check or credit card). Therawear pays the re-shipment costs associated with exchanged orders.
Returning an Order
Fill out the return/exchange form on the back of your invoice and send it back with your products.
Ship return to the following address:
121 Shawnee Dr
Kansas City, KS 66105
Misplaced your return form?
Simply download our easy & quick return form, fill it out, and send it back with the product you would like to return or exchange.
* Return Exceptions
We want you to be 100% satisfied with your purchase, but unfortunately due to the intimate nature of our products, we cannot accept worn or washed products except in rare cases of manufacturers' defect or extenuating circumstance. Over time, snags, runs or holes can develop in the product, as with other such products. It is recommended that compression products be replaced every 3-6 months as the compression can break down with normal wear and care. These occurrences will not be considered as defects. In cases of worn or washed product, returns must be pre-approved by a Therawear Customer Service Representative before the order is returned. If a return of the type is not pre-approved, the return will not be credited or exchanged and the product will not be returned to the customer.
All clearance items are final sales. Clearance items will not be accepted for a return or an exchange.